CSIS survey bares satisfactory rating for Dapitan City PDF Print E-mail
Friday, 23 January 2015 11:23

DAPITAN CITY – The Citizen Satisfaction Index System (CSIS) survey recently conducted by the Department of Interior and Local Government (DILG) in partnership with the Jose Rizal Memorial State University (JRMSU) showed that the residents here had found the programs and services extended by the city government to its constituents satisfactory.

The overall satisfaction rating in all the services surveyed was about 60 percent, interpreted as satisfactory.

Results of the survey also revealed that 54 percent of the residents were generally aware of the city government’s programs and services but only 49 percent have availed themselves of the same.

Health services got 63 percent satisfaction rating followed by education and agriculture, which tied at 60 percent.

As to the level of awareness of the respondents on the city government’s programs and services, the health services got the highest with 68 percent, followed by environmental management services - 65 percent, infrastructure services-62 percent and governance-60 percent.

It was also found that the constituents have availed themselves of the public works and infrastructure services with 78 percent and environmental management services with 69 percent.

DILG-9 Regional Director Paisal O. Abutazil said the CSIS is part of the agency’s initiative in helping the local government units (LGUs) improve their delivery of programs and services to their constituents. The CSIS sought to determine the people’s level of availment and awareness on the programs and services of an LGU.

The survey covered 150 respondents using a face-to-face interview and multi-probability selection. Its results were already presented to the city mayor, council members and department heads of Dapitan City last month. — FPG/PIA-9 with reports from DILG-9 RIO Lemuel Mejares