Pagadian City receives ‘high’ satisfactory rating in CSIS PDF Print E-mail
Friday, 06 February 2015 11:38

PAGADIAN CITY – The city government here has received a high satisfactory rating in the Citizen Satisfaction Index System (CSIS) survey recently conducted by the Department of the Interior and Local Government (DILG) in partnership with Saint Columban College (SCC), DILG’s partner local resource institute.

DILG-9 Regional Director Paisal O. Abutazil said “the CSIS is part of the department’s initiative in helping the local government units to improve the delivery of   programs and services in terms of availment, awareness, assessment and importance.

CSIS is the ultimate measure of how well, how far, and how effective our efforts as an institution primarily responsible in addressing clients needs,” he said.

“To the City of Pagadian, let us continue to innovate and find ways to be able to provide the best possible services to the people we are all bound to serve,” Dir. Abutazil underscored.

Based on the survey result presented by CSIS focal person Russell Castaneda from the Bureau of Local Government Supervision (BLGS), Pagadian City’s average score in terms of citizen’s satisfaction is 63.06 percent, which means that citizen’s satisfaction with the LGU’s program and services is high.

The result further shows that the respondents were highly satisfied with the LGU’s programs and services on health, education, environmental management, social welfare, tourism management and agricultural support services.

On the level of awareness on LGU’s program and services, the city got 42.19 percent which means fair. It reveals that respondents were least aware on the program and services on tourism promotion and agricultural support.

While on the importance of these services, the city received a net score of 72.17 percent showing that citizens perceived the LGU’s programs and services to be important, centering mostly on health and environmental promotion services.

In response, City Mayor Romeo Pulmones committed to see interventions to address areas where they were rated low.

He was also thankful that DILG had come up with an initiative of helping the city improve insofar as far the local government management is concerned and in terms of strategic planning and preparation for its future plans and decision-making that is research-based and anchored on the viewpoints and demands of the community.

About 150 respondents were asked to rate the overall services and programs of the city through face-to-face interview and multi-probability selection to generate citizen’s assessment on the city’s performance. (FPG/CAL/PIA9/DILG-9)