Prestigious PQA Award levels up CMZ Hospital PDF Print E-mail
Sunday, 23 March 2014 00:00

March 20, 2014 has edged the name of Ciudad Medical Zamboanga (CMZ) Hospital in the history of our country’s health sector. CMZ is the first private hospital in the Philippines to receive the prestigious 16th Philippine Quality Award (PQA) from Philippine President Benigno Simeon Aquino at the Malacañan Palace.  The other awardees are Lyceum of the Philippines University Manila, the Philippine Association of Colleges and Universities Commission on Accreditation, the Department of Science and Technology (DOST)-XI, and the Philippine Information Agency (PIA).

The Philippine Quality Award (PQA) is the highest level of national recognition for exemplary organizational performance of public and private sector organizations. It aims to stimulate local companies and organizations to improve quality and productivity for the pride of recognition while obtaining a competitive edge and providing performance excellence example to others. It is equivalent and comparable to the coveted Malcolm Baldrige National Quality Award (MBNQA) of the US and those in Europe and Asia.
PQA is the centerpiece program of the Philippine government, National Action Agenda for Productivity (NAAP), managed and governed by a non-stock, non-profit organization Philippine Quality Award Foundation that started in 1998.  It blueprints our country's integrated approach in improving economy-wide productivity of organizations with increasing global competition.
PQA establishes guidelines and criteria that can be used by local organizations regardless of size, sector and maturity. It also provides specific guidance for globally-minded organizations that wish to learn how to manage for high quality by making available detailed information on how recipient organizations were able to change their cultures and achieve eminence. Thus, it promotes sharing of information and benchmarking of best practices and results among organizations pursuing quality improvement.

The Award focuses on results, including customer satisfaction. It is not an award for product quality or service quality but for a quality management system which hinges on continuous improvement in the delivery of products and/or services, and provides a way of satisfying and responding to customers' needs and requirements.

In his speech, President Aquino made a special mention of CMZ. “Your commitment to improving your performance comes at a crucial time, especially for the sectors you operate in. In health, for instance: In the past three years and eight months, the percentage of our population enrolled in PhilHealth has significantly increased. On top of that, through our efforts, the poorest among our countrymen can simply walk into a government hospital and receive treatment, free of charge. Greater coverage in PhilHealth necessarily means a greater demand for the services of every hospital, be they government-run institutions, or private ones such as Ciudad Medical Zamboanga. The question now is: Given an increasing number of patients, will you be able to maintain, and even improve your level of performance? The award you are being given today gives me a fair amount of confidence that indeed you will,” President Aquino said.

CMZ was represented by CMZ Medical Director Dr. Filipinas Rojo and CMZ CEO Atty. Jhihann Natividad on stage. They were accompanied at Malacañan by CMZ President Dr. Joven Monsanto and CMZ Chairman Edwin To. The nawarding was witnessed by CMZ  Board of Director and Head of ER, OR and Surgical Ward Dr. George Rojo, Breast Wellness Center Head Dr. Marissa Lim, Dept. Head of Pediatrics Dr. Mary Ann To, Nursing Director Celita Calma, Assistant Nursing Director-Service Ivy Florence Hamsirani, Finance Officer April Charm Dalguntas, HR Manager Juvee Calica, Assistant Nursing Director - Training Nicel Soto, and CMZ Hospital Consultant Dr. Reynaldo Joson.

Congratulations, CMZ, for leveling up in the performance of excellence! Go for the highest 4th level of the PQA Award.

Pep Talk by Dante Corteza

Brian Harbour picks up on this issue in Rising Above the Crowd: “Success means being the best. Excellence means being your best. Success, to many, means being better than everyone else. Excellence means being better tomorrow than you were yesterday. Success means exceeding the achievements of other people. Excellence means matching your practice with your potential.”
Colossians 3:23. “Whatever you do, work heartily, as for the Lord and not for men.”