Adelante IT-BPO na Zamboanga City (part 1) PDF Print E-mail
Friday, 21 September 2012 10:15

With a growing dollar billion industry that has catapulted Philippines as the ideal center of BPO (Business Processing Outsourcing) in Asia, Zamboanga City will not be lagged behind after the most anticipated ICT (Information and Communication Technology) Roadshow happens here on September 26, 2012.

The Department of Science and Technology – Information and Communications Technology Office (DOST-ICTO) through the ICT Industry Development Group (IIDG), in partnership with its key stakeholders, the Business Processing Association of the Philippines (BPAP) and the National ICT Confederation of the Philippines (NICP) will place together the major players and stakeholders in Grand Astoria Hotel to discuss the many BPO channels and opportunities for Zamboanga City. Adelante (Move Forward) Zamboanga City! Is the battle cry.

Here’s an interview with ICT-Zamboanga City president Louell Saavedra (LS). 

Why BPO for Zamboanga City?
LS : “The BPO pie is huge, and all indications point to its growth in the years to come. The Philippines is seen as a key player in this global trend, consistently mentioned in high-profile international studies. The key challenge really is, given the projected demand, the availability of knowledge workers who will fill in the huge capacity requirements of an increasing number of companies and countries looking to outsource.

Where does Zamboanga City stand in the BPO?
LS: “Fortunately, Zamboanga City has reportedly scored well in the Next Wave Cities scorecard based on the objective metrics conducted by DOST-ICTO. Our city has the potential to be the next BPO hub after Davao and Cagayan de Oro City. All we need first to do is to collaborate all stakeholders from the local and national government offices, utility (electric power) providers, communication companies, academic institutions, and all business industries. Together, they can really develop an attractive brand image for Zamboanga City for investment.”

What are the opportunities in BPO?
LS: “Based on what we have gathered so far, Zamboanga City can have special value propositions that can carry it over the hump of its current problems and limitations. Here are the revenue projections given by DOST-ICTO that forecasts an increase in revenues by 250% in the next 5 years.”

It may be important to realize though that we do not need to go after the whole gamut of BPO, KPO (Knowledge Process Outsourcing) or ITO (IT services Outsourcing) that are prevalent in Manila and Cebu, and starting to build up in other countryside locations. Furthermore, it may also be important to build on what we have first, and as we are doing so start to position ourselves to have the capability for the desired ICT/BPO projects.
What is the advantage of BPO in Zamboanga City?

LS : “The special niche for Zamboanga City that appears to be the most promising is the development of bilingual Spanish-English service providers. We learned that the compensation for these bilingual knowledge workers fetch much more compared to typical English service providers. It is not clear yet how this really works out as it is grouped into a general segment called “Multilingual BPO”, but it could be in the fields of traditional call center operations andhigher value BPO services such as Software, IT Services, Healthcare Information Management, Finance and Accounting, Engineering Services, and even HR Outsourcing.”

(To be continued tomorrow. The ICT Roadshow is open to the general public and free. Visit RITECC-9 on Facebook for details.)


Don’t miss the Zamboanga Festival today and tomorrow, September 21-22, at Paseo del Pilar. it will be participated by Mai Chai, Alavar’s Restaurant, Fish n Chips, Teng’s Grille, Tropics, 4H Club, Dear Manang, , my favoriteChinito’s Place, and Zamboanga’s best pasalubongcenterCollete “DulceRecuredos de Zamboanga”. It is sponsored by San Miguel and Globe the best telecommunication company in town. This foodie event is in line with the Celebration of Tourism Week in Zamboanga City.

By Dante Corteza