Emergency center to be upgraded PDF Print E-mail
Tuesday, 15 July 2014 15:52

The City Government, the Department of Interior and Local Government (DILG), and the 5th Special Action Battalion (SAB)-Special Action Force have entered into a formal agreement to upgrade and expand the 117 Call Center in a bid to improve the security and emergency operations in the City.

Under the Memorandum of Agreement (MOA) between the aforementioned parties, the upgrades and expansion of the center’s existing technology and communication systems will be carried out by the 5th SAB through a  grant it received as a result of its role and contribution in the defense of the City during the siege last September.

For its part, the City Government will allow the use of the office space currently utilized by the Call Center for the installation, and support personnel training for the expansion of the operational system and capability of the existing 117 Call Center.

On the other hand, the DILG will allow the use and interconnection of the existing equipment and system with the new systems to be installed. This is in cognizance with the objective of the 117 Call Center to coordinate information regarding emergency response operations.

The unveiling of the upgraded 117 Call Center is slated on July 24.

According to Assistant City Administrator Elmeir Apolinario, the ongoing upgrades is designed to make the 117 Call Center more attuned to the needs and demands of the City in terms of the relay and dissemination of critical information, as well as the coordination of disaster and emergency responses.

Moreover, the City Government is looking into the creation and establishment of its own emergency response platform to complement and enhance the operations of the 117 Call Center, if possible, said Apolinario.

He added that the current ad-interim City Disaster Risk Reduction and Management Council (CDRRMC) is already operational, and until a permanent operations structure is created, it will be coordinating with the 117 Call Center and other agencies for all emergency and disaster-related needs of the City.

On December 12, 2005, the City Government of Zamboanga, and the DILG entered into an agreement to install,    operate, and maintain the 117 Call Center to ensure the timely delivery of emergency response services. — Jasmine Mohammadsali