MOA for call center 117 upgrade, expansion inked PDF Print E-mail
Friday, 25 July 2014 12:04

Mayor Beng Climaco yesterday formally entered into a memorandum of agreement (MOA) with various stakeholders paving the way for the upgrade and expansion of the 117 call center.

Other signatories to the MOA were Department of Interior and Local Government (DILG) regional director Atty. Faizal Abutazil, PLDT Business Head Jimmy Chua and 5th Special Action Battalion (SAB) – Special Action Force, PNP commander PCI Reynald Ariño.

“Today is a very important occasion, this is a dream come true. We really want to intensify our response and support that is given for the upgrading of 117,” the mayor said in her brief message during the MOA signing and inauguration of the 117 center at the Sunken Garden, Thursday afternoon.

She thanked all the partners that made the project a reality. “We want to make this responsive to all our emergencies”.

She also cited the role of District II Cong. Lilia Nuño in facilitating the MOA signing activity and Atty. Edward Fronda of the City Legal Office for coordinating efforts with the stakeholders.

The mayor likewise urged the personnel manning the 117 facility to be accommodative and responsive to the needs of the people by exercising protocol in emergency response.

Intended to improve security and emergency operations in the city, the agreement calls for the upgrades and expansion of the center’s existing technology and communication systems which will be carried out by the 5th SAB through a grant it received as a result of its role and contribution in the defense of the City during the siege last September.

The City Government will allow the use of the office space currently utilized by the Call Center for the installation, and support personnel training for the expansion of the operational system and capability of the existing 117 Call Center.

The DILG for its part, will allow the use and interconnection of the existing equipment and system with the new systems to be installed, based on the agreement. This is in cognizance with the objective of the 117 Call Center to coordinate information regarding emergency response operations.

The installation, operation and maintenance of the 117 call center is based on an agreement entered into by the City government and the DILG last December 12, 2005 to ensure the timely delivery of emergency response services. It is manned by personnel from the Zamboanga City Police Office, Bureau of Fire Protection, Bureau of Jail Management and Penology and Task Force Zamboanga.

Director Abutazil said the MOA signing and inauguration of the 117 center yesterday was “concrete proof of effective public-private partnership in the development efforts.” He pointed out that the expansion of the 117 facility will mean more improved response time and expanded coverage area.

Also present during the twin occasion were members of the City Council, Acting City Police Director Col. Angelito Casimiro, Task Force Zamboanga Deputy Commander Col. Alberto Valencia and numerous others.  — Sheila Covarrubias