The tyranny of the big corporation PDF Print E-mail
Wednesday, 06 May 2015 11:55

By REMEDIOS F. MARMOLEÑO

 

In the evening of May 2 a notice appeared on the screen of our computer at home saying that because we have an unpaid balance of so much as of May 3 our Internet connection would be restricted.  Please notice that  since the notice came on May 2 the cut off date of May 3 was not yet in place. Also the notice itself called for clicking on an icon “View my bill” but when this icon was clicked the response on the screen said  the site could not be located. This is an excellent example of the gobbledygook of corporate speech.

The first time I had the frustrating experience with the telephone company was when I inquired about a claimed unpaid bill. We had not received a statement at all for the period referred to. It was in this state of mind and emotion that I went to the local PLDT office. Before I could transact my own complaint a woman, as agitated as I was, told me of her own woes, very much the same as my own. There were a number of people in that same office which had the same problem. When I finally had my turn it came out that there was no unpaid bill for our own account. How is that for consumer service? The only comment I got was that the billing was system generated. Which again is just your typical corporate gobbledygook.

Think of the times these several weeks when there was no dial tone for your phone. When I asked an employee of PLDT about this I was told it was because of the brownouts and which means that for several hours a week subscribers could not get the services – telephone and Internet connection-  they will eventually be billed for. Where is the justice in that?  In this particular annoying situation while the Internet connection was off an annoying   message (every minute it seems) from PLDT appeared  on the screen even when I was  just word processing.  Isn’t that an intrusion  into my privacy?

And what can consumers do when the billing system of a corporation like PLDT goes in error and the service is cut off in spite of the error? Can a corporation get too big that it no longer is accountable to the public from which it earns its millions?   Perhaps in a communist state it can, but should not in what we purportedly call our democratic form of government.

The telephone company, the electric company, etc. all these should not simply look at their fat bottom lines  but also look at the quality of service – including customer relations- that is called for.