Telcos explain spate of service interruptions PDF Print E-mail
Tuesday, 16 June 2015 10:12


A fiber break caused the telecommunication service interruption in the City last week.

In the press conference Monday morning, PLDT Zone Head Amante de Guzman reported two detected service interruptions on Friday and Saturday from a fiber break caused by excavations done by contractors working on a Department of Public Work and Highways (DPWH) road improvement project.

Located 4.6 kilometers from the Ipil relay towards Zamboanga City, the fiber break interrupted PLDT’s voice and data services in Siay, Zamboanga Sibugay, and Zamboanga City, said de Guzman.

Another interruption also affected Zamboanga City yesterday morning from another fiber cut between Ipil and Pagadian.

Technical personnel are already in the area to restore service, assured de Guzman.

PLDT’s fiber optic cables are laid underground and are particularly vulnerable to excavations, construction work, and diggings.

“In the past, we have many fiber cuts because of these backhoes,” he said.

De Guzman said PLDT is working hand-in-hand to accompany contractors and DPWH on-site to prevent damage to underground service cables, but their limited personnel cannot cope with the demand given the number of DPWH’s ongoing projects.

Meanwhile, Engr. Frangelo Alilin of Globe Telecommunications explained the wide network outage experienced by Globe subscribers on Wednesday, June 10, was caused by a genset failure in Pagadian which bogged down Globe’s critical relay to the City.

This resulted in 58 minutes of data and voice services interruption.

Alilin said mitigating measures are being implemented to prevent similar incidents from happening and to ensure more robust and stable connections.

An additional 14 new sites will also be rolled out in Zamboanga City to address congestion, he added.

Both telecommunication companies assured the public that its facilities remain safe and secured, and the experienced service interruptions were a result of technical glitches and difficulties. — Jasmine Mohammadsali