Lobregat urges ZCMC to improve services, image PDF Print E-mail
Tuesday, 30 August 2016 11:42


Congressman Celso Lobregat has encouraged officials of the Zamboanga City Medical Center (ZCMC) to improve its services and polish its image to become a respected and trusted institution.

The veteran lawmaker made the encouragement during a dialogue with Zamboanga City Medical Center (ZCMC) Director Dr. Romeo A. Ong and the Department Heads of the said hospital last August 25.

Lobregat said that he initiated the dialogue to get an update on the status and the requirements of ZCMC so he can make the necessary representation in congress, especially during the coming budget deliberations. The congressman  is the vice-chairman of the Committee on Appropriations in the 17th Congress, the committee which is tasked to examine the budgetary allocations of each government agency in the entire country.

During the dialogue, Lobregat brought up the issue of the services and the negative perception that public hospitals including ZCMC do not immediately and properly attend to.

Lobregat said that some patients and families of the patients alleged that they do not want to go to ZCMC because they are not immediately and/or properly attended to.

“Hende ta cuida enbuenamente con el maga patiente y ta muri ya lang el maga patiente”.

Lobregat said “you have to work together to improve your services and not only the perception because you cannot change the perception if you have problem in the service itself.”

However, Dr. Ong cited surveys and statistics conducted on patients of ZCMC wherein 97-98% of the patients are satisfied with the hospital’s services. “Perhaps it is this 2-3% that have complaints and we will improve our services to address this complaints” Ong said.

Dr. Ong also assured that they will also train their personnel on communication skills as they deal with different situations and different persons every day. He also committed to institutionalize a Public Information Unit in ZCMC.

Ong gave a briefing and presented the status of the ZCMC as well as the breakdown of the annual hospital budget for the Personnel Services, Capital Outlay, and the Maintenance and Other Operating Expenses (MOOE) for the period of 2015 to 2017 respectively.

On personnel, at present ZCMC has a total of 1,117 personnel composed of 196 resident doctors; 361 nurses and attendants; 151 Ancillary personnel; 170 personnel for Admin and Finance; 48 CTI employees and 191 Job Orders.

Lobregat discussed the status of ongoing infrastructure projects being implemented as well as the pending structures which needs to be implemented like the Emergency and Physical Center which needs large amount of budget from the government where the complete facilities like the X-Ray, Laboratory and Pharmacy will be located on a centralized system, far beyond what they have at present wherein each equipment is located afar from each other. The ongoing infrastructures are the Construction of the 4 Storey OPD building and conversion of wards to Admin Building, Renovation of existing Cancer Center Facilities, Medical Waste Autoclave, Emergency and Critical Care Center, and the Tower 1 of the Central Block.

Dr. Ong said that the ongoing construction of Tower 1 which costs P254 Million, Tower 2 which is P108 Million and the Central Block connecting Tower 3 which will house the surgery, burn clinic, surgical intensive care and radiology department, the Operating Room Complex of 15 wards, and the Dialysis center will add to the medical capabilities of ZCMC in delivering the best services to the people in low cost being a government-owned and controlled hospital under the Department of Health (DOH).

The dialogue was open to media and lasted for more than two hours. Media outfits present made their own observations and suggestions specially on the negative image that some people have on the hospital. — Dexter Yap