DOT-9 conducts workshops for hotels, restos PDF Print E-mail
Friday, 09 August 2013 14:08

The Department of Tourism regional office-9 will conduct a series of manpower training workshops for the different hotels, pension houses and restaurants  in the region.

Tourism Regional Director Mary June Bugante said the purpose of the training is to enhance the quality of services being rendered by the tourism establishments within the region.

The training is also part of the implementation of Republic Act 9593 otherwise known as the Tourism Act of 2009.        Under the law, DOT is tasked to provide manpower skills trainings to establishments accredited by the office.

The training also aims to improve the service delivery of frontline personnel in tourism establishments under the jurisdiction of DOT-9

The training started in two separated dates in Dipolog City last July 9 to 10, 2013. Participants werre personnel from the Dakak Beach Resort Corporation, Top Plaza Hotel and Top Plaza Pensionne.  Second training was held on July 11-12. Participants were selected personnel of Top Plaza Hotel, Top Plaza Pensionne, Mibang Hotel, Bajmunde Farms Pensionne and Antonio’s Pensionne.

The speaker of the training was Ms. Amelia Samson Roldan, president and owner of AR Skills Development and Management Service and the training director at work Camp Institute for Hospitality Services. Her lecture includes topics on dealing with guests, troubleshooting guest complaints, implementing emergency services and monitoring frontline staff delivering services to clients and guests.

Bugante bared the schedules of the training as follows: August 5 to 6 —Course on front office operations with effective customers servce  at Garden Orchid Hotel; Aug. 14 to 17 — on bartending and waitering with customers service at Mibang Hotel in Dipolog City; August 19 to 22 in Dakak Beach Resort; September 4 to 5 Course on front office operations with effective customer servce in Lantaka Hotel.  Palmeras and Marcian Garden Hotel; Course on housekeeping on September 11 to 13 at Top Pensionne and Bamboo Garden Business Inn Dipolog City and September 16 to 18 in Dakak Beach Resort; September 26 — Seminar on Getting to know your tourists in Zamboanga City; October 29 to 30 on Top Cop Phase II in Dapitan City;November 12 to 14 on Tourism awareness and capability building seminar for Local Government Units in Zamboanga City; Last week of November for the LGU’s of  Ipil Zamboanga Sibugay, Zamboanga del Norte and Zamboanga del Sur and December 4 to 5 on Top Cop Phase II in Pagadian City. — Allen Abastillas