Taxpayers complain on slow BIR service PDF Print E-mail
Saturday, 05 March 2011 15:31

Zamboanga City Revenue District Officer Merlyn Vicente yesterday appealed to owners of business establishments to be more patient in making transaction with her office especially in requesting for requirements in the issuance of official receipts.

Vicente made the appeal in reaction to complaints from some businessmen who brought to the attention of DZT on the alleged poor service at the BIR in issuing the so-called “BIR Authority Number”, which is the number one requirement for a certain business outlet to issue official receipts to their clients in every business transaction.

The authority number is attached on the right lower portion of official receipts as a proof that the establishment is duly recognized by the BIR and a responsible tax payer.

According to the complainants, they went to the BIR office almost a week ago to request for the authority number but the department head who is assigned to issue it it failed to do so.

Furthermore, the complainants added that the request was made almost a week ago with no clear explanation from the BIR department head why there was a delay.

The department head reportedly told them that the cause of the delay was lack of personnel and changes made on office procedures.

“Our business might paralyze because we will run out of receipts because of the delay in the issuance of BIR authority number. We are law abiding, we follow the rules and regulations and we pay the exact tax, so they should not do this to us”, one of the complainants said.

Moreover, the complainants said the department head assigned in the issuance of BIR authority number was talking in high pitch to the clients. She even shouted at the clients during the transactions.

After bringing the complaints to the attention of Vicente, she defended the department head and said that the delay was caused by the renovation in the office, but not the reason on lack of personnel.

Vicente added that the process in the issuance of BIR authority number usually delays for two days only but according to the complainants it was almost a week already since they requested for it.
She said the renovation area in the issuanceof the BIR authority number and other important documents is one of the changes in the office under her administration to improve the service to the taxpayers. — Dan Toribio Jr.